Help center
How can we help?
Short, honest guides to running your rentals on PropFlow - from first property to owner statements, step by step.
Getting started
Rent & payments
Collect rent online
Card and bank payments straight to your own bank account.
Bill rent each month
Generate the month's rent charges for every active lease in one click.
Record a payment you collected outside PropFlow
Cash, check, Zelle or anything else - keep the ledger true.
What residents see when they pay
A clean portal: balance, pay button, receipts and history.
Maintenance & messaging
Create and assign work orders
Every repair is a tracked ticket with an owner, a priority and a history.
Text-to-ticket maintenance
A resident texts your PropFlow number; you get a tracked work order.
The Messages inbox
Every conversation in one place - texts, portal messages, and the app.
Work with vendors
Keep a contractor roster and dispatch jobs to a vendor portal.
Send announcements
Tell every resident at once - and pin what must not be missed.
How PropFlow triages and drafts for you
Triage, classification and drafted replies - and how it sharpens to your standards.
How SMS consent works
Texting residents requires their voluntary opt-in - here's the flow.
Residents & the portal
Invite residents to their portal
One toggle sends the welcome email; residents set a password and they're in.
How residents file maintenance requests
From their portal or by text - either way it's the same tracked ticket.
Resident messages and notifications
One conversation across SMS, the portal and the app - and their choices.
Sign a lease online
Build the lease, send it for e-signature, store the signed copy.
Owners & reporting
Owner statements and the owner portal
Owners see their properties' performance without asking you for it.
Sync with QuickBooks Online
Recorded rent posts to your books automatically.
Run reports
Occupancy, collection and profit - on screen or as a PDF.
Track expenses
Log what you spend so profit and statements stay true.
Run an inspection
Move-in, move-out, routine and turnover - documented with a checklist.