How residents file maintenance requests

From their portal or by text - either way it's the same tracked ticket.

Residents never have to wonder where to report a problem. Portal, text message or the mobile app all land in the same maintenance queue with the same tracking.

From the resident's side

1
In their portal, the resident opens Requests and files a new request with a description of the problem.
2
Or they just text your PropFlow number - a photo of the leak is enough.
3
Either way a work order opens on your Operations > Maintenance board, attached to their unit.
4
They watch the status move (Open, In progress, Resolved) from their portal home, and get updates as your team works it.