How work-order triage works

Every new maintenance request gets a first pass before anyone on your team opens it. By the time it reaches your queue it carries a category, a priority and an emergency flag - so a gas smell never waits in line behind a squeaky door.

What arrives with every request

• A category and priority, with the reasoning shown next to the suggestion.
• An emergency flag when the description reads urgent - gas, flooding, no heat, and the like.
• A duplicate check against the unit's open tickets, so a second vendor is never dispatched to the same leak.
• A vendor suggestion from your own roster when a trade clearly fits - never a stranger.

Your team stays the decision-maker

1. 1

   Open the request: the suggested category, priority and vendor are prefilled, not committed.

2. 2

   Accept, adjust or override any of them - assignment only happens when you assign.

3. 3

   Your call is recorded next to the suggestion it answered, and the correction is kept.

The guardrails

• Suggestions, never autopilot: nothing is assigned, dispatched or closed without a person.
• If a suggestion can't be made, PropFlow falls back to its built-in rules - intake never stops.
• Every suggestion is recorded and reviewable, with the exact input it saw.
• Your data stays in PropFlow and never trains anyone else's software.