How PropFlow Intelligence works

Triage, classification and drafted replies - and how it learns your standards.

PropFlow Intelligence is the AI layer under the whole platform. It reads every inbound message and every new work order, then hands your team a head start: a category, a priority, an emergency flag, likely duplicates, a suggested vendor, and a drafted reply. It suggests; your team decides.

What it does today

Inbound texts and portal messages classify themselves: maintenance, payment, leasing, emergency and more.
Every new work order is triaged: category, priority and an emergency flag, with the reasoning shown.
Duplicates are flagged against the unit's open tickets, and a vendor is suggested from your own roster when a trade clearly fits.
In the Messages inbox, Draft with AI writes a reply into the composer for you to edit, and Summarize catches a teammate up on any thread.

How it gets better the longer you use it

1
Every suggestion is grounded in your portfolio's own records: the unit's history, open sibling tickets, your vendor roster, the resident's balance and requests.
2
Your team's final call is recorded next to each suggestion - accept it, change the category, adjust the priority; the correction is kept.
3
As your history deepens and corrections accumulate, suggestions track your standards more closely - month six is sharper than day one.

The guardrails

Suggestions, never autopilot: nothing is sent, assigned or closed without a person.
If the AI is ever unsure or unavailable, PropFlow falls back to its built-in rules - intake never stops.
Every AI decision is recorded and reviewable, with the exact input it saw.
Your data stays in PropFlow and is never used to train outside models.

You don't set anything up - Intelligence is on for every organization, on every plan.