Triage before you open it

How it works

By the time you open a maintenance request, the first pass is already done. Every request arrives categorized with a priority and an emergency flag, so a gas smell never sits in line behind a squeaky door. PropFlow checks the unit's open tickets and flags likely duplicates before a second vendor gets dispatched to the same leak, and it suggests a vendor from your own roster - the people you already trust, matched to the kind of work. Every suggestion is exactly that: a suggestion. Your team accepts, adjusts or overrides, and every call you make is remembered next to the suggestion it answered - so the triage tracks your standards more closely over time. Month six is sharper than day one.

• Every request arrives pre-categorized with a priority and an emergency flag
• Likely duplicates are flagged against the unit's open tickets before a second dispatch goes out
• A vendor is suggested from your own roster, matched to the kind of work - never a stranger
• Your team accepts, adjusts or overrides; every decision is recorded beside the suggestion it answers
• The more you correct it, the closer it tracks your standards - month six is sharper than day one
• Falls back to built-in rules, so intake never stops; every suggestion is logged and auditable

Read the step-by-step guide: How work-order triage works